Return & Refund Policy
At Limra Fashion, customer satisfaction is our priority. We carefully inspect every product before dispatch. If you receive a product that is damaged, defective, incorrect, or has a manufacturing issue, we're here to help.
Return Eligibility
You can request a return if:
- You received the wrong product.
- You received a damaged or defective product.
- You received a product with a manufacturing defect.
- You received a product different from what you ordered.
Returns requested for any reason other than the above may not be accepted.
Return Request Process
To request a return, simply contact us through the WhatsApp button available on our Home Page.
Please share:
- Your Order ID
- Registered Mobile Number
- Clear photos of the product
- Photos of the product tag
- Photos of the parcel (if damaged)
- A brief explanation of the issue
Our support team will review your request and respond within 24–48 business hours.
Return Request Time
- Return requests must be raised within 48 hours of delivery.
- Requests made after 48 hours may not be accepted.
Product Condition
The product must be:
- Unused and unwashed
- In its original condition
- With all original tags attached
- In its original packaging
- Free from perfume, stains, damage, or alterations
Products failing these conditions may be rejected after inspection.
Non-Returnable Items
We do not accept returns for:
- Products that have been used or washed after delivery.
- Products without original tags.
- Products damaged due to customer misuse.
- Minor color variations caused by different screen settings.
- Size or fit issues (please refer to the size chart before ordering).
- Requests made after the return window has expired.
Refund Policy
Once the returned product is received and passes our quality inspection:
- Refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method used during purchase.
- For Cash on Delivery (COD) orders, our support team will contact you to collect your bank account details for processing the refund.
Exchange Policy
- If your requested size is available, we may offer an exchange instead of a refund.
- If the required size is unavailable, a refund will be processed according to this Refund Policy.
Reverse Pickup
Where reverse pickup service is available, we will arrange collection from your address.
If reverse pickup is unavailable in your location, you may be requested to courier the product to the address provided by our support team. Reasonable courier charges may be reimbursed after verification, where applicable.
Quality Inspection
Every returned product undergoes a quality inspection.
If the returned item does not meet our return eligibility criteria, the return request may be declined and the product may be shipped back to you.
Shipping Charges
Original shipping charges (if any) are non-refundable unless the return is due to:
- Wrong product delivered
- Damaged product received
- Manufacturing defect
- Incorrect item shipped by Limra Fashion
Cancellation Policy
- Orders can be cancelled only before they are dispatched.
- Once an order has been shipped, cancellation requests cannot be accepted.
Need Help?
For any return, exchange, refund, order issue, or product-related query, simply click the WhatsApp button available on our Home Page to connect with our customer support team.
Please keep your Order ID ready so we can assist you quickly.
We are committed to resolving all genuine concerns promptly and ensuring a smooth shopping experience for every customer.
Thank you for shopping with Limra Fashion!